The Forum Mailroom Coordinator

United States

Full Time

Entry Level

Job Summary

The Mailroom Coordinator is responsible for overseeing daily mailroom operations, ensuring the accurate, timely, and secure handling of incoming and outgoing mail, packages, and deliveries. This role supports office operations by coordinating logistics, maintaining records, and providing excellent internal customer service.

Key Responsibilities

Receive, sort, log, and distribute incoming mail, packages, and courier deliveries
Prepare and process outgoing mail, including postage, courier services, and shipping documentation
Coordinate with internal departments to ensure timely delivery of mail and packages
Operate and maintain mailroom equipment (postage meters, scanners, copiers, etc.)
Track shipments and resolve delivery issues with carriers and courier services
Maintain accurate records of mail, packages, and shipping costs
Ensure compliance with company policies, safety procedures, and confidentiality standards
Manage mailroom supplies and request replenishment as needed
Assist with special projects such as bulk mailings, office moves, or document distribution
Help the maintenance department when required
Provide backup support for reception or other administrative functions as needed

Qualifications

High school diploma or equivalent required; additional education or training is a plus
1–3 years of experience in a mailroom, logistics, or administrative support role preferred
Familiarity with shipping carriers (e.g., USPS, FedEx, UPS, DHL)
Basic computer skills (email, spreadsheets, shipping software)
Strong organizational and time-management skills
Ability to handle confidential information with discretion

Skills & Competencies

Attention to detail and accuracy
Strong communication and customer service skills
Ability to prioritize tasks in a fast-paced environment
Dependable, punctual, and self-motivated
Physical ability to lift and move packages (typically up to 40–50 lbs, with or without accommodation)
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Office or corporate mailroom setting
Standing, walking, and lifting required for extended periods
Standard business hours: occasional overtime may be required during peak periods

Work Environment

The Forum is a ministry service unit of OneHope, Inc. and as such is committed to a work environment where the standards represent well the character and passion of God. This would call upon all staff to faithfully endeavor to produce the Fruit of the Spirit as stated in Galatians 5:22-23 which says “…the fruit of the Spirit is love, joy, peace, longsuffering, kindness, goodness, faithfulness, meekness, [and] self-control…”
In this spirit all staff is challenged to seek a personal relationship with God through Jesus Christ which will produce this fruit within.

Reporting Structure
Reports to: Facilities Maintenance Manager

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