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FORUM - Tenant Relationship Manager

JOB TITLE: Tenant Relationship Manager (TRM)

STATUS: Salary with Benefits

REPORTS TO: Director of Operations

SUMMARY: The TRM primary role is to ensure that The Forum’s tenants are taken care of and that their requests are handled in a timely and professional manner.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner. 

TENANT RELATIONSHIP MANAGER JOB RESPONSIBILITIES

  • Supports and maintains a working relationship with tenants and conference room renters. Handles tenant move-ins and move outs and assists with all necessary requirements prior to tenant moving in.
  • Handles all conference room rental inquires, scheduling, contracts, leases, deposits, and final payments.
  • Assists Operations Director (DOO) with day-to-day operation of the property in accordance with policies/procedures, work orders, and all tenant related needs. Responsible for obtaining and filing tenant insurance certificates, maintaining tenant contact list, emergency contact lists, issuing and updating building pass list, and maintaining other records and files pertinent to tenants
  • Assists with billing, rent collection, and other tenant charges in compliance with lease agreements
  • Maintaining lease database, assisting with lease execution, CPI increases and amendments.
  • Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, written correspondence specially to tenants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants.
  • Works with (DOO) to plan an annual safety meeting. TRM assists in updating emergency procedures and all required documentation for the meeting.
  • Works with (DOO) to update the emergency manual and ensure that all new tenants receive the manual in a timely fashion upon move-in.

QUALIFICATIONS:

  • At least 2 years’ experience in a similar capacity. 
  • Basic knowledge and skill with using office equipment such as Microsoft Word, Outlook, internet, copy, fax, etc.
  • Be able to work in a standing position for long periods of time (up to 5 hours).
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. 
  • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. 
  • Ability to accurately compute and manipulate mathematical calculations. 
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists 
  • Ability to effectively deal with internal and external clients, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. 
  • Ability to work well under pressure
  • Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage. 
  • Punctuality and regular and reliable attendance. 
  • Honesty and Integrity  
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